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FAQ

Questions and answers 
Questions regarding our services, energy systems and installations are answered below

We would not recommend you to completely disconnect from the grid. It is always advisable to have a backup solution. Our solutions are designed to save up to 70% of your electricity bill on a monthly basis.

You can obtain a quotation in three ways: You can try out our online simulator. It will identify the type of energy solution that best suits your needs and will provide you with further information on pricing and financing options available. The result given by the simulator can also be emailed directly to your inbox. You can contact our call centre Toll Free number 0800 99 22 33; or you can set up an appointment with one of our Energy Experts, who will be happy to pay you a visit and give a complimentary energy evaluation.

Yes, if your energy demand is mostly during the day you can use the Enel YouPower Sun solution see “What are the components” below.

Yes, please see the YouPower Storage solution in “What are the components” below.

Enel offers three energy saving solutions: The Enel YouPower Sun, which is composed of PV solar panels, a SolarEdge inverter and the YouPower Omni. The PV solar panels produce electricity during the day and help you curb your electricity bill up to 54%. The Enel YouPower Storage, which is composed of a Tesla battery, a SolarEdge inverter and the YouPower Omni. If you have your own solar panels, this kit will be a great starting point as it enables you to store the energy generated by your solar panels during the day and avoid wasting the energy produced. Alternatively, it is an excellent solution if you are looking for a reliable and long lasting battery that functions as a backup in case of load shedding, power interruptions, grid maintenance issues, etc. The Enel YouPower Sun Storage is the most comprehensive kit, as it includes a Tesla battery, a SolarEdge inverter, the solar panels and the YouPower Omni. This kit enables you to generate and store the energy produced during the day and use it at any given time. It reduces your electricity costs up to 70%, while giving you a backup solution in case of power interruptions, load shedding, grid maintenance, etc. Each Enel energy saving solution is sold with an the YouPowe Omni, which is the monitoring system designed by Enel. This technology enables you to manage and control your energy production and consumption online, via your smart phone, tablet, or computer. In case you hold a battery and / or solar panels, the YouPower Omni informs you about any malfunctions connected to the solar panels or the battery. The YouPower Omni instantly activates our team of Energy Experts who will proactively contact you and come to your premises to assist and remedy any malfunctions you may have. The Enel YouPower Omni also alerts you in case of load shedding, informs you on the amount of energy left in the battery, reveals the weather forecast and the relative production of energy foreseen, and much more. For more details on product pricing please contact our call centre Toll Free number 0800 99 22 33 or try our simulation online, after which a detailed quotation is generated and sent to your email.

Yes, you can. Please contact our call centre Toll Free number 0800 99 22 33 for more detailed information. Alternatively, email your query to www.enelenergy.co.za/contact and will get back to you as soon as possible.

The Tesla battery is a 6.4 kWh. For larger capacity, please contact our call centre Toll Free number 0800 99 22 33.

Our batteries are supplied by Tesla, currently the battery industry leader with a 10-year warranties. The Tesla batteries have a li-ion technology, which guarantees a long lasting performance in terms of life cycles. The cheaper batteries currently available in South Africa are mainly lead acid batteries, which do not guarantee a long lasting performance in terms of life cycle (between 3 to 5 years).

Yes. We have a few financial partners, who provide a series of financing options. Please take a look at our financing page on the website or contact our call centre on our Toll Free number 0800 99 22 33 to obtain more information.

It depends on the size of your home or business, on the appliances you use and other factors. You can try our online simulation to discover the kit that would best suit your needs or contact our call centre’s Toll Free number 0800 99 22 33 for more detailed information. Alternatively, send us an email with your specific query on www.enelenergy.co.za/contact and we will get back to you as soon as possible.

Yes. Our modular approach enables us to offer this option. However, please set up an appointment with our Energy Experts for a feasibility check.

Enel Energy is a turnkey energy solution provider. Our prices are inclusive of installation, maintenance, assistance and much more. Enel Energy is not a reseller and does not distribute equipment to 3rd party installers or resellers.

It takes up to four days to have the system installed. However, the permitting phase may take a longer time and this will depend on the Municipality.

No. The price shown to our clients is transparent and includes full installation, maintenance, assistance and an all risks insurance for a year. There are no hidden costs to be added.

In order to activate the warrantees on all Enel Energy South Africa’s kit components, the installation must be completed by an Enel accredited installer. Therefore, a DIY option is not offered. Moreover, Enel Energy is a turnkey energy solution provider, therefore our energy solutions are inclusive of installation.

We are currently active in Cape Town and soon we will be in Gauteng. We are working with all municipal institutions to go national and will start expanding into other provinces in 2017.

A detailed discussion can be arranged with one of our Energy Experts. Please feel free to contact our call centre’s Toll Free number 0800 99 22 33 to set up an appointment.

Our batteries are supplied by Tesla™ which is one of the best in design and technology. The TeslaPowerwall™ battery has a li-ion technology, which guarantees a 10-year performance in terms of life cycles. The cheaper batteries currently available in South Africa are mainly lead acid batteries, which provide approximately between 2 years of performance for sealed lead acid batteries to 5 years performance for flooded lead acid batteries

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